60% of adult video game players regularly play with others online, so it is important that companies are able to create and maintain safe gaming spaces. The video game industry is taking a multidisciplinary approach to protect Canadian players online, which combines advanced moderation technologies with trained moderators.

To ensure the right level of skill, significant investments have been made in training teams of people to review and analyze flagged content and conduct and to determine appropriate next steps. Depending on what is most appropriate for their games, services and player community, video game corporations utilize different levels of human moderation and technology.

When disruptive behaviour or inappropriate conduct occurs, established protocols help companies to determine the corrective responses, ranging from written warnings to a permanent ban from a game or platform, and when appropriate reporting the matter to law enforcement.

Many companies also train and work closely with gamers themselves to assist in moderating individual game communities and to promote safe gaming spaces.

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